Building products that improve human lives

Process

1. 01 — Build Trust

   In-person client engagement and discovery to build relationship from day one

2. 02 — Build a System

   Evangelize for and build a new design/component library (0-1), to cut design-to-engineering handoff time

3. 03 — Build Strategy

   Continuously partner with the client and leadership to connect UX strategy to organizational goals as a business imperative for future state of the modernization effort

4. 04 — Deliver Value

   Shipped 6 products in 6 months along with mature design system.

Process

1. 01 — Define the problem

   Worked with VA leadership and product teams to refine the project scope, focusing on understanding the current user and technical state.

2. 02 — Run a study

   Designed a user study using a dual-track approach — interviews plus prototype testing — to address timing and budget constraints.

3. 03 — Build strategy

   Partnered with development and Machine Learning to use an algorithm to extract and tag insights for analysis.

4. 04 — Deliver value

   Reported on research findings outlining future-state solutions based on collected data and client objectives.

Process

1. 01 — Inverse user focus

   To understand how to improve adoption rate, interviewed developers within 60 product teams stationed across 11 offices across the world.

2. 02 — Identify gaps

   Created an affinity map of all feedback to synthesize in MS Whiteboard.

3. 03 — Prioritize & focus

   Activated hands-on projects ranging from user research to UX design embedding within 4 product teams to provide immediate support.

4. 04 — Deliver value

   Created templates, how-to guides, facilitated hand-offs, and over 5 training workshops for engineering teams across the department.

Process

1. 01 — Consistency

   Created a component library and style guides based on USWDS standards to adhere to the 21st Century IDEA Act mandate for the agency.

2. 02 — Alignment

   Facilitated demos to ensure all requirements and user needs were validated with the users.

3. 03 — Hands-on design

   Built over 400 high-fidelity screens showing interaction flows.

4. 04 — Growth

   Mentored and supported junior UX staff to ensure successful project completion and adherence to design standards.

Process

1. 01 — Analyze the market

   Conducted market analysis of youth sports organizations and donation-driven programs.

2. 02 — Define the audience

   Developed an understanding of primary and secondary audiences for the site — teens and their parents.

3. 03 — Prototype

   Designed a Figma prototype for the new site.

4. 04 — Refine

   Improved usability and information flow.